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FAQ
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How do I place a bet?

Placing a bet is simple. First, make sure you are logged into your account and have funds to bet with. Navigate to sports from the sidebar, select the market(s) you would like to bet on, and add your bet selections into your bet slip by clicking on them. Finally, choose how much money you would like to place and click the “Place Bet” button.

At Boom Casino you can choose to bet between a single, combo or system bets, as well as bet on upcoming or live competitions.

 

How long does it take to settle a bet?

We try to settle bets in the shortest time possible. Bets are usually settled within 30 minutes of the results being final. We always settle bets according to the official competition reports, provided to us by the official body running the competition, so it is possible for some bets to take a little longer.

 

How do I use a Free Bet?

Before you can use a free bet, first you need to claim it from your inventory. Once you have claimed the free bet, open the sportsbook, add your bet selection(s) to your bet slip and click on the purple “Use Bonus” button to activate the free bet.

 

What is a void bet and what happens if my bet is voided?

A void bet is essentially as if your bet was never placed. Voided bets can happen due to various reasons, for example if a match has been postponed or cancelled.

If your bet was voided, your stake will be returned to you. If your bet was part of a combo bet or system bet, don’t worry! Your entire combo/system bet won’t be cancelled, we simply remove the voided bet from your bet slip and recalculate the odds.

 

Can I change the way odds are displayed?

Yes, to change the odds view, scroll down to bottom of the sportsbook page and click on the “Odds Format“ button.

We offer 5 odds views: European (also known as Decimal), American (also known as moneyline odds), Indonesian, Malaysian and Hong Kong odds.

 

Where can I find my open bets and bets history?

Log into your account and go to sportsbook. Click the third icon on the left sidebar; “My Bets”. In this view, you will find all the information about your open, won, lost, cashed out, cancelled and refunded bets.

 

Can I cancel a bet?

Unfortunately it’s not possible to cancel a bet you’ve already placed. Always make sure that the details of your bet are correct before you confirm it.

While bets cannot be cancelled once they have been placed, we do offer an option to “Cash Out” your bet. To use the “Cash Out” option, go to “My Bets” and “Open Bets”.

This site and the brand Boom Casino is run and operated by Hero Bet Ltd, a company registered in Malta with the registration number C 89632 and with registered address at Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta.

Hero Bet Ltd is licensed and regulated by MGA (Malta Gaming Authority) under licence number MGA/CRP/253/2013 to offer type 1 and type 2 gaming services, issued on the 23rd of May 2019. More information about MGA can be found at www.mga.org.mt.

Gambling can be addictive, please play responsibly.

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