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FAQ
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I am afraid my account might be compromised, what can I do?

Please contact our Customer Support - either through our live chat or by email. Thereafter you need to close your account and change the password of your personal email attached to your account, in order to prevent any further unlawful use. If you suspect fraud, report it to your local police and we will cooperate directly with them in their investigation.

How can I be sure the games are not rigged?

We can reassure you that the games are not rigged as both us and our game providers use Random Number Generators to determine the result of every game round. We are constantly monitored by an independent third party that makes sure every spin is completely up to chance.

Is my money safe with you?

Yes. We work hard to keep all your data safe and make reasonable efforts to safeguard the confidentiality of the personal information that we process. We regularly review and enhance our technical, physical, and managerial procedures to ensure that your personal data is protected. These procedures cover areas such as access control, authentication, auditing, monitoring, alarms, data storage, back up, and transmission standards. This is to ensure there is no unauthorized access or modifications to data, no improper use or disclosure, or unlawful destruction or accidental loss. Our security policies, rules, and technical measures are dedicated to the protection of all personal information that we have under our control.

All our employees and third-party data processors, who have access to and are associated with the processing of personal information, are further obliged to respect the confidentiality of this personal data and are subject to a code of conduct which requires them to adhere to privacy principles. By its very nature however the Internet is not a secure medium and data sent via this medium can potentially be subject to unauthorized acts by third parties. No method of transmitting or storing data is completely secure, however if you have a security-related concern, please contact Customer Support. You can find more information about how your data is processed in our Privacy Policy

This site and the brand Boom Casino is run and operated by Hero Bet Ltd, a company registered in Malta with the registration number C 89632 and with registered address at Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta.

Hero Bet Ltd is licensed and regulated by MGA (Malta Gaming Authority) under licence number MGA/CRP/253/2013 to offer type 1 and type 2 gaming services, issued on the 23rd of May 2019. More information about MGA can be found at www.mga.org.mt.

Gambling can be addictive, please play responsibly.

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