How do I stay safe while playing?

Set an alarm. Time flies when you're having fun. An alarm can help you focus and make you reflect on whether you want to continue playing, or if it's time for a break. You can also activate time limits on your account.

Set a budget and stick to it. Budgeting allows you to create a spending plan for your money. It also ensures that you will have enough money for the things you need and that are important to you. Setting a budget is also a great way to understand how much you're willing to spend on shopping, travelling, and gambling for example.

Set your money limits. We all know how easy it is to forget our New Year's resolutions. The same applies to money while gambling. It's just too easy to lose track. That's why we've set up our responsible gambling tools which you'll find on the "My Account" page. They can help you stick to your set budget.

Stay in touch with family and friends. Don't isolate yourself and remember to get in touch with people that matter to you. Your life outside the online world comes first. Gambling should be a fun pastime and not a main priority in life.

Check yourself. Ask yourself these questions while you're playing:

Am I truly enjoying this? - Am I in a good mood while playing? - Or am I gambling for some other reason?

Don't drink and drive = don't drink and gamble. Drugs, gambling, and alcohol are a risky combination. You're not in control of your senses or gambling whilst under the influence.

Talk to us! Our Customer Support agents are friendly, professional, and always happy to help. If you have any questions about gambling, responsible gaming, gambling addiction or need help to stay in control, please do contact us via chat or email and we'll discuss the best way to move forward!

Can I limit my gameplay?

Yes, and we encourage our players to set limits and time restrictions to remain in control.

We think gambling is a fun pastime when it's done safely. Activating limits and restrictions helps you stay in control by giving you an overview of how much time and money you spend on Boom Casino.

You can choose to set daily, weekly, and monthly limits for deposits, losses, and wagering. You will find the limit sections underneath the "My Account" page after logging in. You can easily set and change your limits yourself.

However, we encourage you to think through what your personal limits should be, as this is a very personal decision that only you can make. When lowering your limits, the change will be immediate. When increasing or removing a limit, there will be a 7-day cool-off period before the change comes into force. You are always able to edit or cancel your limits inside your player account.

How do the time limits work?

We have several time management tools available: Reality Check, Time Out, and Self Exclusion, you will find them on the "My Account" page.

The Reality Check reminds you how much time you have spent gambling and asks you whether you want to continue.

Time Out gives you the chance to take a break for up to six (6) weeks.

You can also apply for a self-exclusion period. You can choose between one (1), three (3), or six (6) months, or an indefinite period, should you wish to take a prolonged break from gambling. Self-exclusion can help you focus on other things in life and re-evaluate your gambling behaviour.

How do the money limits work?

At Boom Casino, we offer a Deposit Limit, a Loss Limit, and a Wagering Limit. This guarantees that you will never lose, deposit or wager more than the amount you chose.

Only you can set and edit the limits, and if you increase a limit, it will take seven (7) days before it gets activated. If you decrease a limit, the change will happen immediately.

The Deposit Limit helps you control how much you can deposit over a specific time period. This helps you set your budget for a specific time frame. Please note that for all markets our Deposit Limit is a net limit, which counts withdrawals made from your account during your chosen time period. A net limit means that if you, for example, have a limit of €30 per week and you win another €100 (and withdraw it), your limit for that week is now €130 instead. Thus, you will not lose more than €30 per week of your deposited funds.

The Loss Limit controls how much you can lose for a specific time period. Remember that the Loss Limit only is based on deposited money and not on winnings. For example, a daily Loss Limit of €50 will take effect if you lose €50, preventing any further play in the casino until the next day. However, if you win €10, you can lose €60 until the next day.

The Wagering Limit allows you to control how much you play. This limit calculates the value of all bets placed with real money on casino games. You won't be able to play any game once the limit has been reached. For example, a daily Wager Limit of €50 will give you exactly €50 worth of gameplay, regardless of whether you're winning or losing. Once €50 has been reached, your gameplay will be restricted until the next day when the limit is reset.

Where do I turn if I need help?

Here are some helpful charities and links that provide guidance when it comes to gambling issues:

Gambler's Anonymous is a fellowship of men and women who share their experiences, strengths, and hopes that they may solve their common problems and help others to recover from gambling-related issues. Their services can be accessed worldwide.

Software to block gambling sites:

If you wish to block your access to Gambling products, please review the below providers of software to filter and/or block gambling websites:

Cyber Patrol (available for Windows, Mac, iOS, and Android).

GamBlock (available for Windows, Mac, iOS and Android

Net Nanny (available for Windows, Mac, iOS and Android)

Optenet PC

Betfilter (available for Windows, Mac, iOS and Android).

I think I gamble too much...

Our players' well-being is our top priority. Gambling should only be about entertainment and fun, and if that is no longer the case, we are here to help!

Gambling should not cause distress or unhappiness, even if you lose, because losing is a part of gambling. The outcome of games of chance is out of anyone's control!

If you ever feel like you're playing too much, or that you don't have your gambling under control, we strongly encourage you to make use of our responsible gambling tools (money and time limits). They can be an extra help for you. You can find them by navigating to your account.

Through the settings you can easily set and change your limits yourself, in order to stay safe. Please contemplate what your personal limits are, as this is a very personal decision that only you can make. If you feel that you cannot control your gambling anymore, we strongly encourage you to close your account. Please feel free to communicate your decision to our Customer Support in that case, chat with us or send us an email. From there we can speak about what is the best way forward.

I need to close my account because of my gambling addiction.

We urge you to contact our Customer Support straight away, if you feel that your gambling is getting out of hand and that you're not in control anymore!

We can help you close your account and provide you with helpful links. We are available via email on support@boomcasino.com or via chat from Monday to Sunday, 09:00 - 00:00 CET, and are always happy to hear from you!

If your account is closed for problem gambling reasons, we have the right to close any other account that you have with us.

What is the minimum age for gambling?

As young people are a particularly vulnerable group, we feel that they need a spacial protection. In order to make sure all our players are over the age of 18, we run verification checks and reserve the right to request documentation and suspend an account until a player's age is verified.

Parents

If you're a parent who is concerned that your underaged child might be gambling, please contact our Customer Support and we will investigate it. You can also look at parental control software, such as ContentWatch or Cyber Patrol. These are smart filters which block online websites and content.

Someone I know has a gambling problem, what can I do?

If someone you know has a gambling problem and they are playing on our site, feel free to let our Customer Support know. It shows great care that you are watching out for your friend(s) / loved one(s) and that you're making sure they are not harming themselves by gambling more.

We also recommend contacting organisations such as GamAnon. They provide information about problem gambling and its financial and emotional effects on the gamblers' families and loved ones. Furthermore, you can provide your friend(s) / loved one(s) with some of the useful links we mention here in our FAQ section "Where do I turn if I need help".

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